System status
How we keep you informed
MergeHarbor does not run a separate status dashboard. When something affects the hosted service at app.mergeharbor.com, we tell the people affected directly.
Email to your organization
When an incident disrupts the hosted service — for example reviews not running, sign-in failing, or webhooks not being received — we email the owners and billing administrators of affected organizations, and again when it is resolved.
Support replies
If you have reported a problem, we update your support request as we learn more. Report a problem at support@mergeharbor.com.
Enterprise contacts
Enterprise customers are also updated through their dedicated support channel, including advance notice of planned maintenance.
Post-incident reports
After a major incident we share a written report with affected customers: what happened, the impact, the root cause, and what we are changing.
Report a problem
Email support@mergeharbor.com with your organization name and, if you can, the pull request or time where you saw the problem. Report security issues to security@mergeharbor.com.
Self-hosted deployments
Self-hosted installations are operated by your own team. Instance administrators can check component health underSettings → System in the console.